Once your order is dispatched, our team will share an update over WhatsApp or email with an estimated delivery date and a tracking reference where applicable. You can reach out to us at any time for the latest status of your order.
Every East Crafts piece is made to order, so the timeline depends on the product you choose, the finishes and materials selected, and our current production schedule.
Once your order is placed, our team confirms a personalised production and delivery timeline in writing over WhatsApp or email before work begins. More detail is available on our Delivery Details page.
Yes. Once your order is ready for dispatch, our team will contact you to agree on a delivery date and time window between 9:00 AM and 6:00 PM. We try our best to accommodate your preferred slot.
Address changes are usually possible before the item leaves our workshop. Please contact our support team as soon as possible. Once the order is in transit, address changes may not be possible or may incur additional charges.
Please ensure that an authorised adult is at the delivery address during the agreed slot. If no one is available, the team will contact you to reschedule. Repeated failed delivery attempts may incur an additional charge.
For kitchens, wardrobes, and large furniture, our team takes care of on-site assembly and final placement. The scope of installation is confirmed during the order process. Smaller pieces often arrive fully assembled.
Please inspect the packaging and item with the delivery team before signing for receipt.
If you notice any damage, mark it on the delivery note and contact us within 48 hours with photos. We will assess the issue and arrange repair, replacement, or other remedies in line with our terms.
Yes, deliveries can usually be paused or rescheduled before dispatch. Reach out to our support team to confirm a new delivery window. For made-to-order items already in production, the production timeline cannot be paused.
We arrange international shipments for select projects and bulk orders on request. Please contact us with your destination, item details, and timelines so we can prepare a tailored delivery and customs plan.
Detailed lead times, coverage areas, and delivery charges are explained on our Delivery Details page, accessible from the website footer.