Browse our catalog, choose your finishes and configuration, and add the item to your cart. When you are ready, head to checkout, share your delivery address and contact details, and confirm your order.
Once your order is placed, our team reaches out over WhatsApp or email to confirm the specifications, production timeline, delivery quote, and payment instructions before production begins.
For custom kitchens, wardrobes, or fully bespoke furniture, please reach out through our Contact page and our designers will guide you through measurements, materials, and pricing.
Yes. Many items can be tailored in dimensions, finish, and material. For complex changes or fully bespoke pieces, our team will prepare drawings, samples, and a detailed quote before any production begins.
Our team stays in touch with you over WhatsApp or email at every key stage — from confirmation through production to dispatch and delivery. You can also reach out to us at any time for an update on your current order.
Every East Crafts piece is made to order, so modifications are usually possible only before production has begun. Contact our team as soon as possible with your order number and the desired change.
Once production has started, cancellation may not be possible or may forfeit the deposit, since materials are already cut and resources committed to your specific piece.
Because every order is made to your specifications, our pieces are non-returnable, except where the item is defective or differs materially from the agreed specification. In those cases we will repair, replace or refund as appropriate. Full details are available in our Terms & Conditions.
Absolutely. We work regularly with developers, hospitality partners, and corporate clients on bulk and project orders. Please contact us with your requirements and we will share a tailored proposal, lead times, and pricing.
Yes. Each piece carries a manufacturing warranty against defects in material and craftsmanship under normal household use. Warranty terms vary by product and are shared at the time of purchase.
Please contact our support team within 48 hours of delivery with your order number and clear photos of the issue. We will investigate and arrange a quick resolution, whether that is a replacement, missing-part dispatch, or refund as appropriate.
Yes. If you would prefer guided ordering, our team is available on the phone and WhatsApp during business hours. We can help you choose finishes, share availability, and confirm your order securely.
Orders move through Confirmed → In production → Dispatched → Delivered. Our team will reach out over WhatsApp or email at each stage and before the delivery slot is finalised, so you always know exactly where your order stands.