Privacy Policy

East Crafts (“we”, “us”, “our”) operates the website eastcrafts.pk and provides handcrafted furniture, custom kitchens, and interior solutions. This Privacy Policy describes how we handle the personal information of visitors and customers.

We collect the following types of information when you interact with us:

• Identity & contact information: name, email address, phone number, and shipping address provided when you place an order, contact us, or subscribe to our newsletter.
• Order & transaction information: items purchased, custom design briefs, payment status, and delivery details. We do not process card payments; bank-transfer details are exchanged directly with our team.
• Communications: messages exchanged through the contact form, email, WhatsApp, or phone.
• Technical information: IP address, browser type, device information, pages visited, and cookies, collected automatically when you use our site.

• To process orders, manage deliveries, and provide after-sales support.
• To respond to enquiries, custom design requests, and quotations.
• To send order updates, important service notifications, and (with your consent) marketing communications.
• To improve our website, products, and services through analytics and feedback.
• To comply with legal, regulatory, and tax obligations.

We share personal information only when necessary, including with:

• Trusted service providers who help us operate the business (for example, hosting providers, payment gateways, courier and logistics partners).
• Professional advisors such as auditors, accountants, and legal counsel where appropriate.
• Authorities, regulators, or law enforcement, where required by law or to protect our rights and the safety of our customers.

We do not sell your personal information to third parties.

Our site uses cookies and similar technologies to remember your preferences, secure your session, and understand how visitors use our pages. You can control cookies through your browser settings. Disabling certain cookies may impact functionality such as the cart and checkout.

We use Google Analytics to see how visitors find and use our site, for example which pages are viewed and which products are added to the cart. Google Analytics uses cookies and receives your IP address and device information; it does not receive your name, email, phone number or address. You can opt out with Google's browser add-on.

If you subscribe to our newsletter or opt in to promotional updates, we may send you news about new collections, design tips, and offers. You can opt out at any time using the “unsubscribe” link in our emails or by contacting us directly.

We keep your personal information only for as long as is necessary for the purposes described in this policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements. Order and tax-related records are typically retained for the period required by law.

We use industry-standard administrative, technical, and physical safeguards to protect your personal information. While no online service can be guaranteed to be 100% secure, we work continuously to keep your data safe and to limit access strictly to authorised personnel.

• Access: request a copy of the personal information we hold about you.
• Correction: ask us to update inaccurate or incomplete information.
• Deletion: request deletion of the personal data we hold about you, subject to legal retention obligations.
• Withdraw consent: opt out of marketing communications at any time.
• Object or restrict: ask us to stop or limit certain types of processing.

To exercise any of these rights, write to contact@eastcrafts.pk. We may need to verify your identity before responding.

Our services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has shared information with us, please contact us so we can remove it.

Our site may contain links to third-party websites or social platforms. We are not responsible for the privacy practices of those services and recommend reviewing their privacy policies separately.

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated effective date. Significant changes will be highlighted where appropriate.

For privacy-related questions or requests, please reach out via our Customer Support page or email contact@eastcrafts.pk.